Refund policy

Sealed or your money back

Every item we sell is 100% authentic and ships in its original factory seal. If your order arrives unsealed, tampered with, damaged in transit or not as described, we'll replace it or refund you in full, including shipping.

How to make a claim

Email hello@pokidokiau.com as soon as possible (ideally within 14 days of delivery) with your order number and clear photos of the item and packaging, including the outer box and any seal damage. Please keep the item and packaging until your claim is sorted. If we need the item sent back, we'll cover the return postage.

Refunds

Approved refunds are made to your original payment method. Your bank may take a few business days to show the refund.

Change of mind

Because we can't guarantee the condition of sealed collectibles once they've left us, we don't accept change-of-mind returns. Opened product can't be returned unless it's faulty.

Pre-orders

You can cancel a pre-order for a full refund any time before it ships by emailing us. If a release is delayed or our allocation is cut and we can't fill your order, we'll let you know and refund you in full.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Contact

PokiDoki, Melbourne VIC
hello@pokidokiau.com